Legal

Terms and Conditions

Last updated: September 22, 2026

PAYORO CONSUMER SERVICES AGREEMENT

This Consumer Services Agreement (the “Agreement”) is a legal agreement between Payoro Finance Ltd., a company incorporated in British Columbia, Canada, incorporation number BC1439769, with its registered business address at 22420 Dewdney Trunk Road, Suite 300, Maple Ridge, British Columbia V2X 3J5, Canada (“Payoro”, “we”, “us” or “our”), and you, the individual consumer using any of the Services (“you”, “your” or “User”).

Payoro Finance Ltd. does business as “Payoro”. Payoro Finance Ltd. also operates its crypto-asset trading and exchange offering under the trade name “Frontnode”.

Payoro is registered as a money services business with the Financial Transactions and Reports Analysis Centre of Canada (“FINTRAC”) under registration number M23010441 and is registered as a payment service provider with the Bank of Canada under the Retail Payment Activities Act.

Registration with FINTRAC or the Bank of Canada does not constitute an endorsement of Payoro, a banking licence, deposit guarantee or investment approval.

Payoro is not a bank merely because Payoro provides payment, wallet, account, IBAN or other financial functionality.

Depending on the Service, some regulated services may instead be legally provided by a third-party bank, payment institution, electronic money institution, crypto-asset service provider or other regulated financial institution.

This Agreement governs your use of Payoro’s consumer services, which may include one or more of:

Payoro PSP, payment processing, pay-in and pay-out services;
Payoro Wallet, wallet, payment-account and IBAN functionality provided by or through Payoro;
Payoro Connect, access through Payoro to accounts and financial services supplied by third-party financial institutions; and
Payoro Crypto, crypto-asset wallets, custody, trading, exchange, conversion and transfer services.

The general provisions of this Agreement apply to all Services.

The Product Terms applicable to a particular Service apply when you activate, receive or use that Service.

You may use several Services under the same Agreement.

By expressly accepting this Agreement or using a Service following acceptance, you confirm that you have read, understood and agreed to this Agreement.

If you do not agree, you must not use the Services.

PART A: GENERAL TERMS

1. Definitions

In this Agreement:

Account or Payoro Account means your user relationship with Payoro through which you may access one or more Services.

Banking Partner means a bank, credit institution, electronic money institution, payment institution or other regulated financial institution providing an underlying financial service in connection with Payoro Connect or another Service.

Crypto-Asset means a cryptocurrency, virtual currency, token, stablecoin or other cryptographically secured digital representation of value supported by Payoro.

Fees means fees, charges, commissions, spreads, margins, network fees and other amounts payable in connection with the Services.

Payoro Parties means Payoro Finance Ltd. and, where relevant to the applicable Service, its affiliates, directors, officers, employees, agents, contractors and service providers.

Product Terms means the terms applicable specifically to Payoro PSP, Payoro Wallet, Payoro Connect or Payoro Crypto.

Services means any service made available under this Agreement.

Transaction means a payment, transfer, conversion, purchase, sale, withdrawal, deposit or other financial transaction initiated, received or processed through a Service.

2. Scope and structure of the Agreement

2.1. This Agreement contains the general terms governing your relationship with Payoro.

2.2. Specific provisions applicable to Payoro PSP, Payoro Wallet, Payoro Connect and Payoro Crypto are contained in Part B.

2.3. Product Terms apply only when you use the relevant Service.

2.4. If you subsequently activate another Service, the Product Terms applicable to that Service become part of your Agreement when the Service is activated.

2.5. Payoro may provide additional service-specific disclosures, risk warnings, pricing information, account information, transaction confirmations or other supplemental terms.

2.6. Information shown to you before you approve a Transaction, including the amount, currency, exchange rate, spread, Fee, destination and other applicable conditions, forms part of the terms of that Transaction.

2.7. Payoro may maintain policies relating to particular Services. Where expressly incorporated into this Agreement, such policies form part of the Agreement.

2.8. If there is a conflict between:

(a) Transaction-specific terms and this Agreement, the Transaction-specific terms apply to that Transaction;

(b) Product Terms and the general provisions of this Agreement, the Product Terms apply to the relevant Service;

(c) terms of a Banking Partner and this Agreement concerning a regulated service legally provided by that Banking Partner, the Banking Partner’s terms apply to that regulated service; or

(d) this Agreement and mandatory applicable law, mandatory applicable law prevails.

3. Service availability and regulatory perimeter

3.1. The availability of a Service depends on the jurisdiction in which you reside or use the Service.

3.2. Nothing in this Agreement means that Payoro offers a Service in a jurisdiction where Payoro is not legally entitled to do so.

3.3. Payoro may provide a Service:

(a) directly;

(b) through an affiliate;

(d) through another appropriately authorized financial institution; or

(e) through a combination of these arrangements.

3.4. Where applicable law requires a regulated service to be provided by a locally authorized entity, Payoro may make that Service available only through such an entity.

3.5. Payoro may restrict or discontinue a Service in any country if Payoro determines that providing the Service is no longer legally, commercially, operationally or regulatorily appropriate.

3.6. Registration or authorization held by Payoro in one jurisdiction does not constitute authorization in another jurisdiction.

4. Consumer eligibility

4.1. The Services covered by this Agreement are intended only for natural persons acting primarily for personal, family or household purposes.

4.2. You must be at least 18 years old.

4.3. You must be legally capable of entering into this Agreement.

4.4. You may not materially use a consumer Payoro Account for business, professional or commercial purposes unless Payoro expressly permits this.

4.5. Availability of a Service may depend on:

(a) your country of residence;

(b) nationality;

(d) Transaction history;

(e) source of funds;

(f) risk profile;

(g) intended use;

(h) payment method;

(i) Banking Partner requirements;

(j) applicable law; and

(k) other compliance or operational criteria.

4.6. Payoro may refuse an application or decline to make a Service available except where prohibited by applicable law.

5. Your Payoro Account

5.1. You may be required to establish a Payoro Account before using a Service.

5.2. Your Payoro Account may provide access to one or more Services, balances, wallets, payment accounts, IBANs, Transaction histories and other functionality.

5.3. Your Payoro Account is personal to you.

5.4. You must not sell, assign, transfer or permit another person to use your Payoro Account.

5.5. Payoro may restrict the number of Accounts you may hold.

5.6. You must provide complete, accurate and current information.

5.7. You must promptly update information if it changes.

5.8. Payoro may rely on information you provide until notified otherwise.

6. Conditional onboarding and approval

6.1. Registration, creation of an Account, display of an account number or IBAN, completion of an identity-verification step or apparent availability of functionality does not necessarily mean that Payoro has finally approved your Account.

6.2. Payoro may make an Account or Service available on a provisional, conditional, restricted or limited basis while onboarding, compliance, Banking Partner or other reviews remain incomplete.

6.3. Payoro or a Banking Partner may require further information before full functionality becomes available.

6.4. Payoro may withdraw provisional access if onboarding is not completed or approved.

7. Identity verification and customer due diligence

7.1. Payoro is subject to laws and regulatory obligations concerning money laundering, terrorist financing, sanctions, fraud prevention and financial crime.

7.2. You agree to provide information and documents reasonably requested by Payoro at any time, including information concerning:

(a) identity;

(b) residential address;

(d) occupation and employment;

(e) government identification;

(f) bank accounts and payment methods;

(g) source of funds;

(h) source of wealth;

(i) purpose and intended nature of the relationship;

(j) counterparties;

(k) specific Transactions; and

(l) other information reasonably required for legal, regulatory, security, fraud prevention or risk-management purposes.

7.3. Payoro may verify information directly or through third parties.

7.4. Where legally permitted, you authorize Payoro to obtain information from identity providers, fraud-prevention services, public databases, financial institutions, blockchain analytics providers and other appropriate sources.

7.5. Payoro may require enhanced due diligence at any time.

7.6. Enhanced due diligence may include additional documentation, video verification, proof of income, bank statements, tax information or evidence concerning the source or destination of funds or Crypto-Assets.

7.7. Payoro may repeat or update verification periodically.

7.8. Successful identity verification does not create an unconditional right to use a Service or complete a Transaction.

8. AML, sanctions and Transaction monitoring

8.1. Payoro may monitor your Account and Transactions manually or automatically.

8.2. Monitoring may include:

(a) Transaction monitoring;

(b) fraud screening;

(d) politically exposed person screening;

(e) adverse media screening;

(f) device and behavioural analysis;

(g) counterparty screening;

(h) blockchain analytics;

(i) wallet-risk scoring; and

(j) other financial-crime controls.

8.3. Payoro may request information before, during or after a Transaction.

8.4. Payoro may delay, refuse, block, hold, return, cancel or otherwise restrict a Transaction where reasonably necessary for legal, regulatory, compliance, sanctions, fraud-prevention, security or risk-management purposes.

8.5. Payoro may take such action without prior notice where notice would be unlawful, impracticable or could undermine the purpose of the action.

8.6. Payoro may provide information to regulators, law-enforcement agencies, financial intelligence units, banks, payment networks or other competent parties where required or permitted by law.

8.7. Payoro is not required to disclose confidential compliance criteria, monitoring rules, risk scores, suspicious-transaction reports or information Payoro is legally prohibited from disclosing.

9. Restricted jurisdictions and prohibited activities

9.1. The Services are not available in all jurisdictions.

9.2. Payoro’s current Restricted Countries Policy, as amended from time to time, is incorporated into this Agreement by reference.

9.3. You must not use the Services from, in connection with, or for the benefit of a jurisdiction, person or activity prohibited by:

(a) applicable sanctions;

(b) Payoro’s Restricted Countries Policy;

(d) applicable law.

9.4. You must not use the Services:

(a) for unlawful activity;

(b) to conceal the source, ownership or destination of funds;

(d) on behalf of another person without authorization;

(e) to circumvent Transaction limits or compliance controls;

(f) using false, misleading or stolen information;

(g) to interfere with Payoro’s systems;

(h) to facilitate sanctioned activity;

(i) for prohibited goods or services; or

(j) for activity Payoro reasonably considers to create unacceptable legal, regulatory, financial-crime, security or reputational risk.

10. Security and authentication

10.1. You are responsible for maintaining the security of your Account, credentials, devices, authentication methods, passwords, PINs and other security information.

10.2. You must use reasonable security precautions and any security features Payoro requires.

10.3. You must not disclose authentication credentials to another person.

10.4. You must notify Payoro as soon as reasonably possible if:

(a) credentials or a device are lost or stolen;

(b) you suspect unauthorized access;

(d) you suspect fraud; or

(e) another security incident affects your Account.

10.5. Following a suspected security incident, you must reasonably cooperate with Payoro and provide information requested to investigate, contain, manage or report the incident.

10.6. Payoro may require you to change credentials, secure a device, confirm Transactions, file a report or take other reasonable security measures.

10.7. Payoro may treat an instruction authenticated using the applicable security procedures as having been submitted by you, subject always to mandatory legal protections relating to unauthorized Transactions.

10.8. Payoro may suspend access or require additional authentication if Payoro suspects a security issue.

10.9. Subject to mandatory applicable law, Payoro is not responsible for loss resulting from malware, phishing, spoofed communications or compromise of a device or communication system not caused by Payoro.

11. Instructions and Transactions

11.1. You are responsible for checking Transaction details before submitting an instruction.

11.2. Payoro may rely on account numbers, IBANs, wallet addresses and other identifiers supplied by you.

11.3. You are responsible for verifying the identity and authority of the intended recipient.

11.4. Payoro does not guarantee that a person associated with an account identifier, wallet address, username or other identifier is the person you intend to pay.

11.5. Subject to mandatory applicable law, Payoro is not responsible for errors you make in supplying Transaction information.

11.6. Transactions may be subject to:

(a) cut-off times;

(b) settlement periods;

(d) network operating hours;

(e) compliance review;

(f) currency availability;

(g) payment-scheme rules;

(h) third-party requirements; and

(i) technical limitations.

11.7. An instruction may become irrevocable once submitted or once processing begins.

11.8. Payoro does not guarantee that a Transaction can be cancelled after submission.

11.9. Payoro may impose minimum or maximum Transaction values, daily or monthly limits, velocity limits, balance limits and other restrictions.

11.10. Limits may differ between Users.

12. Transaction history and records

12.1. Payoro will make reasonable records of your Transactions and balances available through the application, website, dashboard, statement, email or another appropriate electronic method.

12.2. Transaction information may include, where applicable:

(a) Transaction amount;

(b) currency;

(d) status;

(e) recipient or sender information;

(f) Fees;

(g) exchange rate; and

(h) other relevant Transaction information.

12.3. You should review your Transaction history regularly.

12.4. You must notify Payoro promptly if you believe information is incorrect or a Transaction was unauthorized.

12.5. Any contractual notification period is subject to statutory rights that cannot lawfully be shortened or excluded.

13. Errors, reversals and corrections

13.1. Payoro may correct an obvious accounting, ledger or processing error.

13.2. Payoro may reverse or debit a credit where:

(a) funds were credited by mistake;

(b) the underlying payment is reversed;

(d) a payment provider reverses or rejects the payment;

(e) a card payment is charged back;

(f) a Transaction was fraudulent or invalid;

(g) Payoro must return funds by law; or

(h) you were not entitled to receive the funds.

13.3. Where a reversal creates a negative balance, you owe Payoro the amount of the negative balance.

13.4. To the extent permitted by law, Payoro may deduct amounts you owe from balances or amounts payable to you.

13.5. Where legally permitted, Payoro may recover amounts through another payment method associated with your Account.

13.6. Nothing in this section limits any mandatory rights concerning unauthorized payments, payment errors, refunds or chargebacks.

14. Unauthorized Transactions

14.1. You must notify Payoro promptly if you identify a Transaction you did not authorize.

14.2. Payoro will investigate reported unauthorized Transactions in accordance with applicable law.

14.3. Any statutory right to reimbursement, restoration of an account balance, allocation of loss or evidentiary protection applies notwithstanding anything in this Agreement.

14.4. Nothing in this Agreement transfers to you liability which applicable consumer or payment-services law requires Payoro or another payment provider to bear.

15. Fees, exchange rates and taxes

15.1. Fees are those displayed or otherwise disclosed in the Payoro application, website, pricing schedule, Service disclosure, commercial information or Transaction confirmation.

15.2. Payoro may charge, where applicable:

(a) Transaction fees;

(b) deposit or withdrawal fees;

(d) account or Service fees;

(e) foreign-exchange fees;

(f) spreads or margins;

(g) blockchain network fees;

(h) payment-method fees;

(i) third-party pass-through charges;

(j) reasonable administration or investigation fees where legally permitted; and

(k) other Fees disclosed before becoming payable.

15.3. Payoro may deduct applicable Fees from balances or Transaction proceeds.

15.4. Foreign-exchange rates may include a margin or spread.

15.5. Where applicable, the exchange rate, Fee or amount will be displayed or otherwise disclosed before authorization.

15.6. You are responsible for taxes arising from your use of the Services except taxes imposed directly on Payoro’s income.

16. Safeguarding of fiat funds

16.1. Where Payoro holds end-user fiat funds on your behalf, Payoro will safeguard those funds in accordance with applicable law.

16.2. Depending on the legally permitted safeguarding structure, Payoro may hold end-user funds:

(a) in a trust in an account used for safeguarding purposes;

(b) in another legally permitted segregated account or safeguarding arrangement; or

16.3. Funds belonging to multiple customers may be held together in a pooled or omnibus safeguarding account where permitted, provided Payoro maintains records identifying each customer’s entitlement.

16.4. Safeguarding does not necessarily mean an individual bank account is opened in your name.

16.5. Unless expressly stated otherwise, a Payoro balance is not a bank deposit and does not earn interest.

16.6. Statutory deposit insurance applies only where expressly stated and where applicable legal requirements are satisfied.

16.7. Funds held directly by a Banking Partner under Payoro Connect are governed by that Banking Partner’s legal and safeguarding arrangements.

17. Third-party providers

17.1. Payoro may use banks, PSPs, card processors, correspondent institutions, liquidity providers, crypto custodians, exchanges, blockchain infrastructure providers, identity providers and other third parties.

17.2. You authorize Payoro to transmit instructions and information to such providers where reasonably necessary.

17.3. Payoro may change third-party providers without your separate consent unless applicable law requires otherwise.

17.4. Third parties may impose additional requirements, limits or processing times.

17.5. Payoro is not responsible for independent acts or omissions of third parties beyond the extent of Payoro’s responsibility under applicable law.

18. Availability of Services

18.1. Payoro does not guarantee continuous or uninterrupted availability.

18.2. Services may be interrupted by maintenance, technical failures, banking outages, cybersecurity events, blockchain congestion, network disruption or other events.

18.3. Payoro may add, modify, suspend or discontinue functionality.

18.4. Payoro may provide beta, pilot or experimental functionality.

19. Market information and third-party content

19.1. Prices, charts, rates, market information, news, blockchain information and other data displayed through Payoro may originate from third parties.

19.2. Such information may be delayed, incomplete or inaccurate.

19.3. Market information is provided for informational purposes and does not constitute financial, investment, legal or tax advice.

19.4. Market information is not an executable quotation unless Payoro expressly identifies it as such.

19.5. A Transaction is governed by the price or exchange rate actually presented for confirmation in connection with that Transaction.

19.6. Payoro may provide links or access to third-party websites or services.

19.7. Payoro does not control and is not responsible for independent third-party content.

20. Suspension and restriction

20.1. Payoro may suspend, restrict or limit an Account, Service, balance or Transaction where reasonably necessary because of:

(a) suspected fraud;

(b) unauthorized activity;

(d) sanctions;

(e) legal or regulatory requirements;

(f) a request from a financial institution or provider;

(g) security concerns;

(h) inaccurate or incomplete information;

(i) failure to complete verification;

(j) breach of this Agreement;

(k) an investigation, dispute, claim or chargeback;

(l) suspected misuse;

(m) unusual or unexplained activity;

(n) material credit or settlement risk; or

(o) unacceptable legal, regulatory or reputational risk.

20.2. Payoro may restrict withdrawals while conducting lawful verification or investigation.

20.3. Payoro will restore access where the reason for suspension has been resolved and Payoro determines continuation remains appropriate.

20.4. Payoro may instead terminate the relationship.

21. Termination

21.1. You may close your Account at any time, subject to:

(a) completion of pending Transactions;

(b) payment of amounts owed;

(d) compliance checks; and

(e) applicable law.

21.2. Payoro may terminate this Agreement or a Service without cause by giving at least 30 days’ notice, or any longer notice required by applicable law.

21.3. Payoro may terminate or suspend immediately where legally permitted if:

(a) you materially breach the Agreement;

(b) Payoro suspects financial crime;

(d) you fail to provide required information;

(e) an essential provider requires termination;

(f) continuation creates unacceptable legal, regulatory, security or financial risk; or

(g) immediate action is reasonably necessary to protect Payoro or another person.

21.4. Termination of one Service does not necessarily terminate every Service.

22. Funds following termination

22.1. Subject to applicable law, Payoro will ordinarily permit withdrawal or return of legitimate fiat and Crypto-Asset balances following termination.

22.2. Payoro may require additional verification before releasing funds or Crypto-Assets.

22.3. Payoro may deduct amounts lawfully owed.

22.4. Payoro may retain, block or delay assets where required or permitted by law, court order, sanctions, investigation or regulatory obligation.

22.5. Payoro may require fiat funds to be returned to the original funding source or another verified account.

22.6. Unclaimed fiat funds and Crypto-Assets may be handled in accordance with applicable unclaimed-property law.

22.7. Where reasonably necessary to comply with such law, Payoro may convert, liquidate or transfer Crypto-Assets, subject to applicable legal requirements.

23. Privacy and data

23.1. Payoro processes personal information in accordance with its Privacy Policy and applicable law.

23.2. The Privacy Policy is incorporated into this Agreement to the extent applicable.

23.3. Payoro may share information with:

(a) Banking Partners;

(b) payment providers;

(d) KYC and AML providers;

(e) blockchain analytics providers;

(f) fraud-prevention providers;

(g) technology providers;

(h) affiliates;

(i) regulators;

(j) law-enforcement authorities; and

(k) other parties where legally permitted or required.

23.4. Certain Services may require data to be processed in more than one jurisdiction.

23.5. Where data-protection laws, including applicable European data-protection laws, impose mandatory rights or restrictions, those laws apply notwithstanding this Agreement.

24. Communications and electronic contracting

24.1. You consent to receiving agreements, disclosures, statements, notices, Transaction records and other communications electronically.

24.2. Electronic acceptance constitutes agreement to be legally bound.

24.3. Payoro may communicate through:

(a) email;

(b) SMS;

(d) the Payoro application;

(e) the Payoro website;

(f) your dashboard; or

(g) another electronic method associated with your Account.

24.4. You must maintain valid and current contact information.

24.5. You are responsible for maintaining reasonable hardware, software, internet access and email access necessary to receive electronic communications.

24.6. Transaction records maintained electronically may be used as evidence, subject to applicable law.

24.7. You should retain copies of Transaction records and relevant terms or policies.

Electronic consumer-contract requirements

24.8. Before you enter into this Agreement electronically, Payoro will provide disclosures required by applicable consumer law in a clear and comprehensible form.

24.9. Where required by law, Payoro will:

(a) make the Agreement and required disclosures available in a form that can be retained and printed;

(b) provide an express opportunity to review the Agreement;

(d) provide an express opportunity to accept or decline the Agreement; and

(e) provide a copy of the completed Agreement or applicable contractual confirmation within the legally required period.

24.10. Where required by applicable consumer law, the contractual confirmation may include your name, the date of contracting, applicable Service information and other mandatory information.

24.11. Service-specific and Transaction-specific pricing disclosures form part of this Agreement where the amount cannot reasonably be stated in this master Agreement in advance.

25. Underlying Transactions and disputes

25.1. Payoro provides financial and payment Services.

25.2. Payoro does not control or accept responsibility for the quality, safety, legality, delivery or performance of goods or services supplied by another party.

25.3. Disputes concerning an underlying transaction ordinarily remain between you and the relevant party.

25.4. This does not exclude rights you may have directly against Payoro concerning Payoro’s own provision of Services.

26. Complaints

26.1. If you are dissatisfied with a Service or believe that Payoro has incorrectly processed a Transaction, you may submit a complaint free of charge by:

(a) emailing support@payoro.com;

(b) using any complaint form or support channel made available through the Payoro website or application; or

26.2. Your complaint should, where available, include:

(a) your name and Payoro Account details;

(b) the relevant Transaction reference, amount and date;

(d) any supporting documents or information; and

(e) the outcome you are requesting.

26.3. Payoro will acknowledge, investigate and respond to complaints fairly, consistently and without undue delay. Payoro may request further information where reasonably necessary to investigate a complaint.

26.4. Payoro will provide a final response within the period specified in its Complaints Handling Policy or any shorter period required by applicable law. If Payoro cannot provide a final response within that period, it will, where required by law:

(a) explain the reason for the delay; and

(b) indicate when a final response is expected.

26.5. A final response will explain Payoro’s conclusion and, where appropriate, any corrective action or remedy Payoro proposes.

26.6. Where applicable, Payoro will provide information about any available internal escalation procedure, competent regulatory authority, ombudsman, alternative dispute-resolution body or other statutory redress mechanism.

26.7. Where a complaint concerns a regulated service legally provided by a Banking Partner, Payoro may refer or transmit the complaint to that Banking Partner and will inform you where appropriate. This does not affect Payoro’s responsibility for its own acts or omissions.

26.8. Payoro may retain records of complaints, supporting information, investigations, communications, decisions and remedial action in accordance with applicable law and its record-retention policies.

26.9. Submitting a complaint does not prevent you from exercising any statutory complaint, court, regulator, ombudsman, alternative dispute-resolution or other redress right available under applicable law.

PART B: PRODUCT TERMS

PAYORO PSP

27. Payoro PSP

27.1. Payoro PSP enables Payoro to receive, process, transmit or pay funds in connection with payments between you and relevant parties.

27.2. Payoro PSP may include:

(a) pay-ins;

(b) pay-outs;

(d) instant bank transfers;

(e) open-banking payments;

(f) cards;

(g) local payment methods;

(h) alternative payment methods;

(i) crypto-related payment methods; and

(j) other supported methods.

27.3. Depending on the Transaction, Payoro may act as payment processor, payment service provider, technical provider, settlement provider, collection provider or pay-out provider.

27.4. Payoro may receive money from you before remitting it to a recipient.

27.5. Payoro may receive money from a party before paying it to you.

Marketplace pay-outs

27.6. Payoro PSP may enable you to redeem eligible credits or other redemption entitlements for a corresponding fiat amount.

27.7. Where a redemption request is accepted, the resulting amount may be paid directly to you by Payoro Finance Ltd. Payoro may therefore appear as the sender or payment counterparty on your bank statement or Transaction record.

27.8. By submitting or confirming a redemption request, you authorize Payoro to process the redemption and pay the applicable amount directly to the verified payment account or other destination provided or approved by you.

27.9. The availability, value, validity and eligibility of credits are determined in accordance with the terms applicable to the credits. Payoro is responsible for the correct processing of the redemption payment but is not responsible for disputes concerning the original issuance or calculation of the credits, except to the extent caused by Payoro.

27.10. A redemption or payout may be delayed, refused or returned where required by applicable law, verification requirements, sanctions controls, fraud-prevention measures, payment-network rules or this Agreement.

Payment execution

27.12. Payoro may process payments through its own systems or through banks, PSPs, card acquirers, payment networks, correspondent institutions or other providers.

27.13. Processing times are estimates unless expressly stated otherwise.

27.14. Payoro may refuse or delay a payment in accordance with this Agreement.

27.15. A payment may be reversed where underlying funding is recalled, reversed, charged back, fraudulent or invalid.

27.16. Relevant Parties’ instructions and records received by Payoro may be relied upon unless Payoro has reason to believe they are incorrect or unauthorized.

27.17. Where mandatory payment-services law applies to a Transaction, including mandatory rules concerning execution, unauthorized Transactions, refunds or liability, those rules prevail.

PAYORO WALLET

28. Payoro Wallet

28.1. Payoro Wallet enables you to hold and manage fiat balances through Payoro.

28.2. A Payoro Wallet may consist of:

(a) an internal ledger balance;

(b) a payment account;

(d) an account using a virtual IBAN;

(e) one or more currency balances; or

(f) a combination of these.

28.3. Payoro may provide account and IBAN functionality using Payoro’s own infrastructure together with banking and clearing infrastructure supplied by third parties.

28.4. If Payoro becomes legally entitled to access payment or clearing systems directly, Payoro may provide applicable functionality through such direct infrastructure.

28.5. The technical infrastructure used does not alter your contractual relationship with Payoro unless Payoro tells you otherwise.

Wallet ledger

28.6. Your displayed fiat balance represents Payoro’s record of the amount attributed to you.

28.7. Payoro may use pooled accounts and internal ledger systems to reconcile customer entitlements.

28.8. Payoro will maintain records of amounts attributable to individual customers.

IBAN functionality

28.9. Payoro may make an IBAN or other payment-account identifier available to you.

28.10. An IBAN may be dedicated or virtual.

28.11. A virtual IBAN is principally a routing or reconciliation mechanism and does not necessarily mean that a separate bank deposit account exists in your name.

28.12. A dedicated IBAN may be associated with a payment account made available for your use but does not itself mean Payoro is a bank.

28.13. Additional product information may explain the legal and operational nature of the account.

Receiving money

28.14. Where enabled, you may receive payments from third parties.

28.15. Payoro may require incoming funds to:

(a) originate from permitted countries;

(b) originate from permitted persons;

(d) satisfy compliance requirements; and

(e) satisfy relevant payment-network requirements.

28.16. Payoro may reject, return or hold payments where these requirements are not satisfied.

Sending money

28.17. Where enabled, you may send funds to:

(a) your own bank accounts;

(b) third parties;

(d) other supported recipients.

28.18. Transfers may be subject to compliance checks, limits, cut-off times and Fees.

Currency conversion

28.19. Where enabled, you may convert supported fiat currencies.

28.20. Applicable rates and Fees will be displayed or otherwise disclosed before confirmation where required.

Safeguarding

28.21. Fiat funds held by Payoro for Payoro Wallet customers will be safeguarded in accordance with applicable law.

28.22. Safeguarded funds may be held in pooled arrangements with customer entitlements recorded on Payoro’s ledger.

28.23. Wallet balances do not earn interest unless expressly agreed otherwise.

Limits

28.24. Payoro may impose or change:

(a) balance limits;

(b) incoming limits;

(d) transfer limits;

(e) supported countries;

(f) currencies;

(g) permitted counterparties; and

(h) other operational or risk restrictions.

PAYORO CONNECT

29. Payoro Connect

29.1. Payoro Connect enables you to access a payment account, wallet, IBAN or other financial service legally provided by a third-party Banking Partner through Payoro’s technology.

29.2. In Payoro Connect, the Banking Partner, rather than Payoro, provides the underlying regulated account or banking service.

29.3. You will ordinarily have:

(a) this Agreement with Payoro; and

(b) a separate agreement with the Banking Partner.

29.4. You must accept applicable Banking Partner terms.

Payoro’s role

29.5. Payoro may act as a technology gateway, integration provider and commercial or contracting introducer.

29.6. Payoro may facilitate:

(a) onboarding;

(b) transfer of information;

(d) payment instructions;

(e) account information;

(f) Transaction information;

(g) customer support;

(h) technical integration; and

(i) communications.

29.7. Payoro does not become the deposit-taking institution or account provider merely because Banking Partner services are displayed through Payoro.

Authorization to interact with Banking Partner

29.8. You authorize Payoro to transmit to the Banking Partner information, documents and instructions reasonably necessary to establish, operate and support the relevant service.

29.9. You authorize Payoro to retrieve and display account, balance and Transaction information received from the Banking Partner.

29.10. Where supported by the Service and authorized by you, Payoro may transmit payment or other account instructions to the Banking Partner through the Payoro interface.

29.11. The Banking Partner may provide Payoro with information necessary for Payoro to provide the Payoro Connect interface and related Services.

29.12. These authorizations continue while you use the applicable Payoro Connect Service and may be withdrawn by terminating or disconnecting that Service, subject to outstanding Transactions and applicable law.

Banking Partner role

29.13. The Banking Partner:

(a) makes the final onboarding decision;

(b) performs or remains responsible for required customer due diligence;

(d) holds the funds;

(e) may impose restrictions;

(f) may reject Transactions;

(g) may freeze funds;

(h) may suspend or terminate accounts; and

(i) remains responsible for its regulated service.

29.14. Payoro may assist with onboarding and technology but final approval remains with the Banking Partner.

Banking Partner Fees

29.15. A Banking Partner may charge separate fees under its own agreement.

29.16. Banking Partner fees may be additional to Fees charged by Payoro.

29.17. The applicable Banking Partner is responsible for disclosures concerning its own charges where required by law.

Partner terms

29.18. If Banking Partner terms conflict with this Agreement concerning a regulated service legally provided by the Banking Partner, the Banking Partner terms govern that service.

29.19. This Agreement continues to govern Payoro’s own Services.

Replacement and migration

29.20. You authorize Payoro to replace a Banking Partner or migrate functionality to another Banking Partner where reasonably appropriate.

29.21. A migration may require:

(a) additional verification;

(b) new Banking Partner terms;

(d) transfer of permitted balances; or

(e) new account details or IBANs.

29.22. Payoro will provide notice where reasonably practicable and as legally required.

29.23. If you do not accept the replacement Banking Partner’s terms, you may discontinue the affected Payoro Connect Service.

Partner decisions

29.24. Subject to applicable law, Payoro is not responsible for the Banking Partner’s independent decision to:

(a) refuse onboarding;

(b) request information;

(d) restrict an account;

(e) freeze funds;

(f) terminate an account; or

(g) comply with legal or regulatory requirements.

29.25. Payoro is not responsible for outages or delays caused by a Banking Partner except to the extent directly caused by Payoro’s own breach or negligence and liability cannot lawfully be excluded.

29.26. Payoro will identify the contracting Banking Partner where required by law.

29.27. Payoro may receive Fees, commissions or remuneration relating to Payoro Connect and will make disclosures required by applicable law.

PAYORO CRYPTO

30. Payoro Crypto

30.1. Payoro Finance Ltd. provides or facilitates Crypto-Asset services through Payoro Crypto.

30.2. Payoro Finance Ltd. also operates its crypto-asset trading and exchange offering under the trade name Frontnode.

30.3. References to Payoro Crypto cover applicable crypto functionality whether presented as Payoro, Payoro Crypto, Frontnode or as an embedded feature of another Payoro Service.

30.4. Crypto-Asset services are available only in jurisdictions where Payoro or the entity legally providing the relevant Service is permitted to provide them.

Crypto Services

30.5. Payoro Crypto may enable you to:

(a) buy Crypto-Assets;

(b) sell Crypto-Assets;

(d) exchange fiat currency for Crypto-Assets;

(e) exchange Crypto-Assets for fiat;

(f) hold Crypto-Assets in hosted wallets;

(g) receive Crypto-Assets;

(h) send Crypto-Assets;

(i) make internal transfers;

(j) hold stablecoins; and

(k) use additional supported functionality.

Crypto Risk Disclosure

30.6. Payoro may maintain a separate Crypto Risk Disclosure or General Risk Disclosure.

30.7. Where made available in connection with Payoro Crypto and stated to form part of the Service terms, that disclosure is incorporated into this Agreement.

Crypto risks

30.8. Crypto-Assets are volatile and involve substantial risk.

30.9. Their value may rise or fall significantly and may become worthless.

30.10. Payoro does not guarantee value, liquidity or future availability.

30.11. Payoro does not provide investment, legal, tax or financial advice merely by making a Crypto-Asset available.

30.12. Availability of a Crypto-Asset does not constitute an endorsement or recommendation.

30.13. You are responsible for determining whether a Crypto-Asset Transaction is appropriate for you.

30.14. Crypto-Assets do not necessarily receive the same statutory protection as fiat balances or bank deposits.

Custody

30.15. Payoro may provide hosted Crypto-Asset wallets.

30.16. Where Payoro provides hosted custody, Payoro or an appointed custodian controls the private keys.

30.17. Payoro may use online and offline storage.

30.18. Crypto-Assets attributable to multiple customers may be held in omnibus blockchain wallets.

30.19. Customer Crypto-Assets held in custody will, where required by applicable law, be segregated from Crypto-Assets owned by Payoro and accounted for in a manner that identifies customer entitlements.

30.20. Payoro will maintain a ledger or register showing Crypto-Asset positions attributable to individual customers.

30.21. Unless applicable law or specific product terms provide otherwise, you are not entitled to a specifically identifiable coin, token, UTXO or on-chain unit within an omnibus customer wallet.

30.22. Your entitlement is to the quantity and type of Crypto-Asset recorded as attributable to you, subject to this Agreement and applicable law.

30.23. Payoro may use third-party custodians.

30.24. Nothing in this Agreement permits Payoro to treat customer Crypto-Assets as Payoro’s own property where applicable law requires legal or operational segregation of customer assets.

Internal settlement representations

30.25. Payoro may use internal ledger units or settlement representations for execution, liquidity, accounting, reconciliation or settlement.

30.26. An internal settlement representation:

(a) is an accounting or technical mechanism;

(b) is not necessarily a Crypto-Asset;

(d) does not independently create property rights in a particular blockchain asset; and

(e) may be extinguished or converted when a Transaction settles.

30.27. An internal settlement representation is not itself treated as a separate customer Crypto-Asset requiring blockchain custody unless applicable law expressly provides otherwise.

30.28. Nothing in clauses 30.25 to 30.27 reduces or alters your rights in actual Crypto-Assets legally held for you.

Execution

30.29. Payoro may act as principal, agent, intermediary or technology provider, depending on the Transaction.

30.30. Transactions may be executed:

(a) directly with Payoro;

(b) through a liquidity provider;

(d) through a market maker; or

(e) through another execution venue.

30.31. Payoro may determine the execution method unless applicable law requires otherwise.

Prices and spreads

30.32. Crypto Transactions are executed at the price presented or otherwise disclosed when you authorize the Transaction.

30.33. A quoted price may include:

(a) Fees;

(b) spread;

(d) liquidity costs;

(e) network costs; or

(f) other disclosed pricing components.

30.34. Depending on the product, pricing components may be incorporated into the quoted price rather than separately itemized where legally permitted.

30.35. Buy and sell prices may differ.

30.36. Payoro does not guarantee that its price equals a price displayed by another exchange or market-data provider.

Failed or unavailable execution

30.37. A displayed price is not guaranteed until Payoro accepts and executes the Transaction.

30.38. If Payoro cannot execute a Transaction on the terms originally presented, Payoro may cancel the Transaction.

30.39. Payoro will not execute the Transaction later at a materially different price without obtaining any new authorization required by applicable law or the applicable Transaction flow.

Finality

30.40. By confirming a Crypto-Asset Transaction, you authorize Payoro to execute it on the presented terms.

30.41. A trade may become non-cancellable once execution begins.

30.42. A blockchain transfer ordinarily cannot be reversed after broadcast.

Pending Transactions

30.43. Payoro may designate Crypto-Assets or Transactions as pending, reserved or unavailable while awaiting settlement, compliance approval or sufficient blockchain confirmation.

30.44. Crypto-Assets subject to such a status may not be available for sale, transfer or withdrawal until Payoro considers the Transaction sufficiently settled.

External transfers

30.45. You are responsible for verifying:

(a) wallet address;

(b) Crypto-Asset;

(d) destination tag or memo;

(e) beneficiary information; and

(f) other required information.

30.46. Using an incorrect wallet address or network may result in permanent loss.

30.47. Subject to mandatory law, Payoro is not responsible for such loss where Payoro correctly follows the information you supplied.

Blockchain confirmation and delay

30.48. Blockchain Transactions may remain pending until sufficient confirmations occur.

30.49. Payoro may determine the number of confirmations it considers sufficient, subject to applicable law.

30.50. Transactions may be delayed because of:

(a) blockchain congestion;

(b) network outages;

(d) maintenance;

(e) compliance review;

(f) custody procedures;

(g) offline storage;

(h) blockchain reorganization; or

(i) events outside Payoro’s reasonable control.

Security features and delayed withdrawals

30.51. Payoro may offer additional security functionality such as:

(a) withdrawal delays;

(b) cooling-off periods;

(d) allowlisted wallet addresses;

(e) transaction limits; or

(f) additional authentication.

30.52. Where you enable such functionality, withdrawals may be delayed in accordance with the settings or Service conditions presented to you.

Network fees

30.53. Payoro may charge or pass through blockchain network fees.

30.54. Fees will be disclosed where required before authorization.

Supported assets and networks

30.55. Payoro determines which Crypto-Assets and blockchain networks it supports.

30.56. Payoro may add or discontinue support.

30.57. You must not send unsupported Crypto-Assets or use unsupported networks.

30.58. Unsupported assets may be permanently inaccessible.

30.59. Payoro has no obligation to recover unsupported assets.

30.60. If Payoro chooses to attempt recovery, Payoro may charge a reasonable disclosed recovery Fee.

Delisting previously supported Crypto-Assets

30.61. Payoro may discontinue support for a Crypto-Asset or network for legal, regulatory, commercial, security, liquidity, technical or risk reasons.

30.62. Where reasonably practicable and legally permitted, Payoro will provide notice before discontinuing support for a Crypto-Asset held by customers.

30.63. Payoro may require you to sell, convert or withdraw the relevant Crypto-Asset before a specified deadline.

30.64. If you do not act before the deadline, Payoro may, where legally permitted and after appropriate notice:

(a) suspend Transaction functionality;

(b) convert the asset into another supported asset or fiat currency;

(d) take another reasonable step necessary to discontinue support.

30.65. Payoro will not exercise these rights in a manner prohibited by mandatory applicable law.

Forks, airdrops, staking and additional protocols

30.66. Unless required by applicable law or expressly supported by Payoro, Payoro has no obligation to support:

(a) forks;

(b) airdrops;

(d) governance distributions;

(e) side chains;

(f) wrapped assets;

(g) derivative protocols; or

(h) similar functionality.

30.67. Payoro decides whether and how such events are supported, subject to mandatory rights attached to customer assets under applicable law.

30.68. You have no contractual entitlement to a forked asset, airdrop or staking reward unless Payoro confirms support or applicable law requires otherwise.

Funding reversals

30.69. If funding used to purchase Crypto-Assets is later reversed, recalled, charged back or found invalid, you remain responsible for the purchase amount.

30.70. Where legally permitted, Payoro may:

(a) debit fiat balances;

(b) debit Crypto-Asset balances;

(d) sell or convert sufficient Crypto-Assets to recover the amount owed; or

(e) recover the amount as a debt.

Blockchain analytics

30.71. Payoro may screen blockchain addresses and Transactions.

30.72. Payoro may refuse, hold or investigate a deposit or withdrawal based on indicators including:

(a) sanctions exposure;

(b) darknet exposure;

(d) mixers or tumblers;

(e) fraud;

(f) ransomware;

(g) illicit gambling;

(h) terrorism financing;

(i) high-risk services; or

(j) other material risk indicators.

30.73. Risk determinations may rely partly on automated systems and third-party information.

Travel Rule

30.74. Payoro may require information concerning:

(a) the originator;

(b) beneficiary;

(d) receiving wallet;

(e) ownership or control of a wallet;

(f) service provider; or

(g) purpose of a transfer.

30.75. You must provide accurate information where requested.

30.76. Payoro may delay, reject or suspend a transfer where required information is missing or cannot reasonably be verified.

Underlying transactions

30.77. Payoro is not responsible for goods or services purchased from another person using Crypto-Assets.

30.78. Underlying commercial disputes must be resolved with the relevant third party.

PART C: GENERAL LEGAL TERMS

31. Intellectual property

31.1. Payoro and its licensors own intellectual property relating to the Payoro platform, applications, APIs, software, documentation, trademarks, interfaces and content.

31.2. Payoro grants you a limited, revocable, non-exclusive and non-transferable right to use the Services for their intended consumer purpose.

31.3. You must not:

(a) unlawfully reverse-engineer the Services;

(b) copy or commercially exploit them;

(d) access non-public systems without authorization; or

(e) misuse Payoro intellectual property.

32. Changes to Services

32.1. Payoro may make reasonable changes to Services, functionality, providers, supported currencies, supported Crypto-Assets, payment methods, technical systems and risk controls.

32.2. A material change to an ongoing Service will be implemented in accordance with applicable consumer law.

32.3. Where applicable law requires express consent to a material change, notice alone will not be treated as consent.

33. Changes to this Agreement

33.1. Subject to applicable consumer law, Payoro may amend this Agreement prospectively.

33.2. Provisions that may be amended include those concerning:

(a) Services and functionality;

(b) eligibility;

(d) AML, sanctions and risk controls;

(e) payment methods;

(f) Transaction processing;

(g) Fees and pricing mechanisms;

(h) currencies and Crypto-Assets;

(i) limits;

(j) security;

(k) safeguarding arrangements;

(l) providers;

(m) Product Terms;

(n) suspension and termination;

(o) communications;

(p) incorporated policies;

(q) complaints;

(r) intellectual property;

(s) liability provisions to the extent lawfully amendable; and

(t) administrative and legal provisions.

33.3. Payoro will provide advance notice required by applicable law.

33.4. If this Agreement constitutes a subscription contract under applicable British Columbia consumer law and Payoro unilaterally amends it, Payoro will comply with applicable statutory requirements governing:

(a) identification of provisions capable of unilateral amendment;

(b) required advance notice;

(d) your applicable cancellation rights.

33.5. Where applicable British Columbia law requires notice of a unilateral amendment not less than 30 days and not more than 60 days before effectiveness, Payoro will comply with that requirement.

33.6. If a permitted unilateral amendment increases your obligations or reduces Payoro’s obligations and applicable law gives you a right to cancel without charge or penalty, that right applies.

33.7. Payoro will not unilaterally amend statutory cancellation, refund or other mandatory consumer rights in a manner prohibited by law.

33.8. A change may take effect more quickly where legally permitted and reasonably necessary because of:

(a) new law or regulation;

(b) regulatory direction;

(d) security threats;

(e) fraud prevention; or

(f) urgent service-provider requirements.

33.9. If applicable law requires longer notice or express consent notwithstanding clause 33.8, that law prevails.

34. Representations

34.1. You represent that:

(a) you are eligible to use the Services;

(b) information supplied is accurate;

(d) funds are not proceeds of unlawful activity;

(e) you will comply with applicable law; and

(f) you will not use Payoro to facilitate unlawful activity.

35. Relationship of the parties

35.1. Except where expressly stated for a particular Service or Transaction, nothing in this Agreement creates a partnership, joint venture, fiduciary relationship, employment relationship or general agency relationship between you and Payoro.

35.2. Payoro may nevertheless act in a specific capacity, including as payment provider, pay-out provider, agent, principal, intermediary, introducer or technology provider where expressly described for the applicable Service or Transaction.

36. No warranties

36.1. To the maximum extent permitted by applicable law, Services are provided on an “as available” basis.

36.2. Payoro does not guarantee:

(a) uninterrupted access;

(b) continued availability of a particular Service;

(d) execution at a particular time unless expressly confirmed;

(e) future value of a currency or Crypto-Asset; or

(f) suitability for every individual requirement.

36.3. Nothing excludes a warranty, condition or consumer right that cannot lawfully be excluded.

37. Limitation of liability

37.1. Nothing in this Agreement excludes or limits liability where such limitation is prohibited by applicable law.

37.2. Nothing limits a non-waivable right or remedy available under consumer, payment-services, crypto-asset or other mandatory law.

37.3. Subject to clauses 37.1 and 37.2, Payoro is liable only for direct loss reasonably foreseeable as a result of Payoro’s breach of this Agreement.

37.4. To the maximum extent legally permitted, the Payoro Parties are not liable for:

(a) indirect or consequential loss;

(b) loss of opportunity;

(d) Crypto-Asset price movements;

(e) losses resulting from a Transaction correctly authorized by you;

(f) incorrect account or wallet information supplied by you;

(g) blockchain failure or congestion;

(h) unsupported assets or networks;

(i) Third Party conduct;

(j) independent Banking Partner decisions;

(k) external telecommunications or internet failures;

(l) events outside Payoro’s reasonable control; or

(m) losses reasonably avoidable through proper security precautions.

37.5. Subject to applicable law, Payoro’s aggregate contractual liability arising from the Services will not exceed the total Fees actually paid by you to Payoro during the 12 months immediately preceding the event giving rise to the claim.

37.6. The cap in clause 37.5 does not apply where applicable law prohibits limitation, including where relevant:

(a) fraud;

(b) wilful misconduct;

(d) liability that consumer law requires Payoro to bear;

(e) statutory liability for unauthorized payment Transactions; or

(f) mandatory liability concerning loss of customer assets held in custody.

37.7. Where applicable consumer or financial-services law provides greater rights or remedies, that law prevails.

38. Indemnity

38.1. To the extent permitted by law, you are responsible for reasonable losses, costs or third-party claims directly resulting from your:

(a) fraud;

(b) deliberate unlawful activity;

(d) unauthorized use of another person’s identity, funds or payment instrument; or

(e) material breach causing a third-party claim.

38.2. You do not indemnify Payoro for Payoro’s own negligence, unlawful conduct or misconduct.

39. Force majeure

39.1. Subject to mandatory applicable law, Payoro is not liable for delay or failure caused by circumstances outside its reasonable control, including natural disasters, war, government action, sanctions, telecommunications failures, cyberattacks, banking failures, payment-network outages, blockchain failures, labour disputes or failure of an essential provider.

39.2. Payoro will take reasonable steps to restore affected Services.

40. Assignment

40.1. You may not assign this Agreement without Payoro’s written consent.

40.2. Subject to applicable law, Payoro may assign or transfer this Agreement or relevant business to:

(a) an affiliate;

(b) successor;

(d) purchaser of relevant assets or business; or

(e) another appropriately authorized provider.

40.3. Payoro may migrate Services as part of a lawful corporate or operational restructuring.

40.4. Where applicable consumer law gives you a right to terminate because of such transfer, that right is unaffected.

41. No waiver

41.1. Failure to enforce a right immediately does not waive that right.

41.2. A waiver applies only where expressly given.

42. Severability and mandatory rights

42.1. If a provision is invalid or unenforceable, remaining provisions continue in effect.

42.2. An invalid provision applies only to the maximum extent legally permitted.

42.3. Nothing constitutes a waiver or release of consumer rights which applicable law does not permit you to waive.

42.4. Mandatory applicable law prevails to the extent of any inconsistency.

43. Entire Agreement

43.1. This Agreement, Product Terms, incorporated policies, Service-specific disclosures and Transaction-specific terms form the agreement between you and Payoro concerning the Services they govern.

43.2. This Agreement replaces prior Payoro consumer terms relating to the same Services from its effective date.

44. Governing law and consumer protections

44.1. This Agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia.

44.2. The choice of British Columbia law does not deprive you of mandatory consumer protections that applicable law does not permit the parties to contract out of.

44.3. In particular, where Payoro directs Services to consumers in another jurisdiction and the law of that jurisdiction grants mandatory consumer protections that apply notwithstanding a contractual choice of law, those protections remain applicable.

45. Jurisdiction and disputes

45.1. Subject to mandatory applicable consumer law, courts of competent jurisdiction in British Columbia, Canada may hear disputes arising from this Agreement.

45.2. Nothing in this Agreement requires you to submit a dispute to arbitration or another non-court dispute-resolution process.

45.3. Nothing restricts a right to commence or participate in a class proceeding where such restriction is prohibited by law.

45.4. After a dispute has arisen, you and Payoro may voluntarily agree to mediation, arbitration or another dispute-resolution process where permitted by law.

45.5. If mandatory consumer-jurisdiction law gives you the right to bring proceedings in the courts of your place of residence, nothing in this Agreement removes that right.

46. Special provision for European consumers

46.1. This section applies only to the extent mandatory European Union or European Economic Area consumer law applies to your relationship with Payoro.

46.2. A choice of British Columbia law does not deprive you of mandatory consumer protection afforded by the law that would otherwise apply to you.

46.3. Where mandatory European jurisdiction rules entitle you to commence proceedings in your country of domicile, this Agreement does not remove that right.

46.4. Where mandatory European payment-services law applies to a payment Service or Transaction, applicable statutory rights concerning:

(a) information and transparency;

(b) execution;

(d) refunds;

(e) authentication;

(f) complaint handling; and

(g) liability

apply notwithstanding inconsistent provisions of this Agreement.

46.5. A Service requiring authorization under European financial-services law will only be made available where Payoro or the entity legally providing that Service is entitled to provide it.

46.6. Payoro Crypto will not be offered or provided in a jurisdiction where applicable crypto-asset legislation requires authorization that the relevant service provider does not hold, except where another lawful basis permits the Service.

46.7. Nothing in this section means that Payoro markets or offers every Service in the European Union or European Economic Area.

47. Language

47.1. The governing version of this Agreement is English, subject to mandatory language requirements under applicable law.

47.2. Translations may be provided for convenience or where legally required.

47.3. Where applicable law gives another language version mandatory effect, that law prevails.

48. Survival

48.1. Provisions intended by their nature to continue after termination survive termination.

48.2. These include provisions concerning:

(a) outstanding Transactions;

(b) debts and negative balances;

(d) reversals and chargebacks;

(e) data retention;

(f) intellectual property;

(g) liability;

(h) governing law; and

(i) rights arising before termination.

49. Contact information

Payoro Finance Ltd.
22420 Dewdney Trunk Road
Suite 300
Maple Ridge, British Columbia V2X 3J5
Canada

Customer support: support@payoro.com